Here are a few things to remember if you’re coming to BTB2018:

Buying tickets You can buy all types of ticket in advance for this year’s event online at any time, or by phone during normal office hours.

You can also buy your tickets in advance direct from the box office at St Donats Arts Centre during the Centre’s opening times.

Once the BTB Weekend has begun, tickets will be on sale from the Event Box Office, subject to availability.  If you are not buying your tickets until the day of the event we strongly recommend that you arrive in good time in the morning to avoid disappointment.

Please bring cash There will be plenty of opportunities to shop for delicious food and beautiful crafts at BTB2108, but please remember to bring cash as the majority of our event caterers and stalls are CASH ONLY and the nearest cash point is in Llantwit Major. Event tickets can be paid for by credit or debit card at the box office, but please note that there will be a small extra charge per transaction.

Problems or questions? Please take some time to read through the information on these pages before you come. If you need to get in touch with us please email us. Once you arrive, any questions can be answered or problems addressed at the Event Box Office or at the Info Tent.

Can I leave my children unattended? We do not offer a children’s area where you can leave children under our supervision, we want this to be a festival you enjoy as a family.

However, our site is very safe. There are only single track roads in it with traffic stopped for everything but essential site business which travels at less than 5 miles per hour, and those only need to be crossed between performance and car park, not between performances.

Are there any issues families particularly need to think about? Families with very young children may find the steps through the Gardens to The Blue Garden stage quite a challenge, although our Volunteer stewards will always be happy to assist if asked.

During the day and especially on into the evening  there will be performances at certain times in certain venues that the performers don’t feel are suitable for children. The performer’s age recommendation will be listed in the programme, and we ask families to respect these.

 

Festival Etiquette:

  • Beyond The Border is a drug free festival. Illegal substances on site will not be tolerated. Please respect this and expect sanctions to extend to removal from site and/or notification of appropriate authorities.
  • Smoking in indoor public spaces is illegal in the UK. This includes tented venues and enclosed spaces. Please do not smoke in any indoor performance venue. If you do smoke in other outdoor spaces, please be aware of other people’s needs and avoid areas serving food or offering children’s activities and take care with your cigarette ends.
  • We ask you to consume alcohol responsibly, ensuring that you and all our other visitors can enjoy the performance programme. Please respect this, and expect to be asked to leave performance areas or the festival site if your behaviour is not appropriate.
  • We welcome Guide dogs on site, but no other dogs. We will also not permit dogs to be left in cars in the Festival car park (for their own safety). Please leave your dog at home or expect to be asked to leave.
  • Children under 16 years of age will need to be accompanied by an adult. No adult should be responsible for more than 4 children unless specifically arranged with the Festival Organisers (eg a school trip).
  • Please refrain from taking any unauthorised photographs or sound and video/film recordings in any of the performance spaces.
  • Please arrive in plenty of time for any performance. Note that some venues reach capacity quickly and to see certain performances you may have to queue before the start time of the performance.
  • If you need to leave a performance, please wait for a designated break, or a suitable time such as a change between storytellers.
  • PLEASE SWITCH OFF YOUR MOBILE PHONES even during outdoor performances. Even silent and vibrate modes can interfere with the technical equipment and reduce the sound quality of performances.
  • Please remember that these are mainly spoken word performances. Talking loudly or making sounds near the performance venues disturbs the performers and audiences.
  • Recycling. We are keen to be an environmentally sustainable festival. Please help us by making use of the recycling facilities

 

Camping:

We’re sorry we can’t offer on-site camping this year. But what we can offer instead is the chance to stay at one of several excellent campsites very nearby. 

Bookings are going fast for the lovely Heritage Coast Campsite at Monknash, just 2.5 miles down the road from St Donats, offering early morning breakfasts and late-night cafe/bar plus stories round the campfire, and first-class Glamping!!

To grab one of the last Heritage Campsite pitches, either call +44 (0)1656 890399 or email: pitchup@heritagecoastcampsite.com.

And there is a variety of other campsites, B&Bs and hotels in the beautiful surrounding countryside of The Vale of Glamorgan, including Llandow Caravan and Camping Site  just 2.8 miles away, and Acorn Camping  in nearby Llantwit Major. 

Plus, we’re planning to run a BTB Shuttle to take you to and fro between both the Acorn and Heritage campsites and St Donats Castle first thing in the morning, at tea-time, and last thing at night. 

Visit this page for more accommodation ideas.

 

Carer's Tickets:

Physical access

We do our utmost to make it possible for people with mobility issues and those in wheelchairs to have an enjoyable experience.

It will be possible to book, in advance, designated parking places for people with mobility problems, on the festival site.

All but one of the performance venues are accessible across paved paths but please note the St Donats
site is steep in places. If you would like extra help with pushing a wheelchair we will try to allocate you a volunteer helper.

Accessible toilets will be available in several locations on the site.

Provision for Deaf or Hard of Hearing People

Two of our largest venues are fitted with induction loop systems, the Box Office operates a minicom, and we have a programme of BSL interpreted shows.

Provision for Blind or Vision-Impaired People

As Storytelling and Music are both strong aural art forms, we have not provided an audio-described facility for performances. We can offer volunteer guides for blind or visually impaired visitors who need assistance finding their way around the site.

Advanced notice of help required will enable us to provide a more efficient service.

More detailed information on the box office procedures, contacting volunteer helpers, site layout and facilities etc will be available closer to the event date.

Support for individuals with disabilities

As an organisation we aim to make all our performances and projects accessible to everyone. We recognise that some individuals need extra help or slightly different services and we try our best to accommodate them. We seek to do this in a number of ways.

We seek to use accessible venues and provide relevant information on site and venue accessibility in advance of events.

We provide BSL interpretation for some performances.

We offer a free ticket for a carer to accompany a customer who needs extra help
with mobility issues. Eligibility criteria apply, see below.

At multiple performance events that are held on an event site e.g. festivals, we also:-

  • denote at least one “quiet” space where customers can get away from noise and pressure for a while.
  • provide a number of bookable car parking spaces for those who have mobility difficulties
  • where appropriate, seek to improve access around the site by providing golf buggy shuttles or similar
  • provide information about the easiest routes around the site

You are eligible to apply for a free ticket for a carer to accompany you if you have purchased your own ticket and can prove you are in receipt of any of the following:-

  • Enhanced PIP Daily Living Component
  • High or Middle rate DLA Care Component
  • High Rate Attendance Allowance
  • Certificate of Visual Impairment

We will consider other criteria on application.

To book your carer’s ticket, please book your own ticket online or by phone, then
email info@beyondtheborder.com quoting your booking reference and stating your
eligibility for a carer’s ticket. Please scan and email proof of status and the additional
ticket will be ready with yours at wristband collection.

If you have questions, the most effective way of contacting us is via info@beyondtheborder.com. You may also leave a voice message on 02921 660501 but please be aware this line is not staffed continuously and there may be a delay in getting back to you.